Toner Quebec (we, us and our) developed and maintains our website and currently allows access to the Site free-of-charge to users who agree to abide by the terms and conditions of this Agreement. We operate our website and do business in Quebec, Canada. By doing business with us you agree that all disputes, regardless of whether we are the plaintiff or defendant will be settled in a court of competent jurisdiction for the Quebec.
2. License and Access
Subject to your compliance with these Terms and Conditions and your payment of any applicable fees, we grant you a limited and revocable licence to access and make non-commercial use of selected web services of our websites at our sole discretion. We encourage all person over the age of majority in your province of residence to enjoy the Site and we do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion. If you are under the age of majority in your province of residence, you may use our Website Services only with involvement of a parent of guardian.
Any portion of our websites may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any of our trademark, logo, or other proprietary information (including images, text, page layout, or form) without express written consent. This licence does not include any use of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. Any unauthorized use terminates the licence granted by us and may constitute your infringement of our intellectual property rights. All rights not expressly granted to you in these Terms and Conditions or any Service Terms are reserved and retained by us or our licensors, suppliers, publishers, or other content providers.
3. Payment Policy
Your order is thoroughly reviewed by us to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. We screen all credit card transactions diligently for credit card fraud. We will pursue fraudulent orders to the fullest extent of the law, no matter how small the amount. Credit card fraud shall refer to all instances of any of the following:
1. Unauthorised use or abuse of a third party’s credit card details to place an order on Our Websites.
2. Dispute of a legitimate credit card charge with your credit card issuer for any amount that is owed and payable to us for an order that you had placed on Our Websites, resulting in non payment on your part for items that you had ordered.
3. Intentional non payment on your part for items that you had ordered on Our Websites.
We reserve the right to take legal action against any fraudulent order and claim all expenses and damages arising from our actions to reclaim the amount of the fraudulent order.
4. Typographical Errors
We attempt to be as accurate as possible. However, we do not warrant that product descriptions or any portion of our websites is accurate, complete, reliable, current, or error-free. If a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our content providers, we shall have the right to refuse or cancel any orders placed for such product listed in error whether or not the order has been confirmed and your credit card charged. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
5. Order Acceptance Policy
Listings on our websites are not an offer to sell goods, rather, they are advertisements to receive offers. All orders are subject to review and acceptance by us. We reserve the right to limit quantities available for sale or sold, and that at any time to correct, cancel, reject or terminate any order for any reason whatsoever at our sole discretion, whether or not the order has been submitted, confirmed and/or charged to your credit card. We will promptly issue a credit to your credit card if an order has been charged for a purchase and subsequently cancelled.
6. Restrictions on Use of Copyrights and Trademarks
This Site and all materials on the Site, including, but not limited to the sales copy, navigational aids, images, illustrations, and logos are either our or our affiliates and licensors property and are protected from unauthorized copying and distribution by copyright law, trademark law, international conventions and other intellectual property laws. If you desire to use these properties, you must obtain our written consent prior to your use.
7. Disclaimer About Our Advertising Partners or Links We Offer to Other Sites
For some products that we offer, we have teamed up with leading companies to bring you quality services and products. Our reference to them as an Advertising Partner does not mean that we are partners with these companies in the legal sense, merely that we are working with them to offer products and services to you.
All companies that we feature on our site are solely responsible for their own obligations to you and while we are not legally responsible for their obligations, be assured that we will always assist you in dealing with them should any issues arise.
We do not control any of the sites that may be linked to from the Site and therefore we are not responsible for the content of any sites that may be linked to the Site. These links are here only as a convenience to you and you access them at your own risk. In addition, we do not expressly endorse any product or service merely by virtue of having a link to their site.
8. Your Privacy Rights – How We Protect Your Information
Prices on the website do not include sales tax or any other customs duties, use, value added, excise, federal, state, local or other taxes. Quebec residents will be charged sales tax GST and QST, and residents from other provinces will be charged sales tax GST.
10. Terms of Limited Warranty
TonerQuebec also warrant to the original customer purchasing such products directly from tonerquebec.com that all such products sold will be free from defects in materials and workmanship affecting form, fit and function. We have to limit any claim under this warranty to the customer who purchased such product and only while such customer owns such product. The Limited Warranty covers only defects arising under normal use and does not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature or improper installation or repairs made by anyone other than tonerquebec.com. Any claim with respect to such products where the purchaser seeks a refund of the purchase price must be made 90 days from the original date of shipment by TonerQuebec. The purchaser can make claims to receive replacement product for a period of one-year from the original date of shipment by TonerQuebec.
OTHER THAN THE TERMS OF THE LIMITED WARRANTY SET FORTH IMMEDIATELY ABOVE WE MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, AND WE DISCLAIM AND NEGATE ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.
12. Disclaimer of Liability
IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
13. Return Procedures
If you need to return any product(s) purchased from tonerquebec.com then you must FIRST obtain a Return Merchandise Authorization (RMA) number by calling us by our number 514-497-4540 (Est time) 10AM to 6PM, Monday to Friday & 10AM to 1PM saturday). This is a simple process and is described fully in the return merchandise section. To see the complete list of procedures for returning merchandise – Please click here – Return Policy.
14. Manner of Refunds
Unless specifically requested and authorized by us, refunds will be issued in the same manner as payment was received.
15. Undelivered Products
We understand that you want to get your order a quickly as possible, but unfortunately sometimes there is a delay caused by the carrier used to deliver products. Because of this we have a 15-business-day waiting period before any product will be resent.
16. Restriction against Component Resale
We are in the business of selling products to the persons that will use them. If you plan to resell our products please give us a call. Since this is a retail website we require that the customer agree that they will not engage in the business of reselling components purchased from tonerquebec.com, or remove components from product for resale, except upon express prior written authorization of TonerQuebec. Any resale of product or components will void all guarantees and warranties.
17. The Foregoing Represents the Entire Agreement
These terms and conditions constitute the entire agreement between tonerquebec.com and the customer regarding any sale these terms expressly supersede and replace any prior or contemporaneous agreements, whether written or oral, relating to said sale, including any terms and conditions on any of customer’s documents or purchase orders. ANY ADDITIONAL, DIFFERENT OR CONFLICTING TERMS AND CONDITIONS ON ANY SUCH DOCUMENT ISSUED BY CUSTOMER AT ANY TIME ARE HEREBY OBJECTED TO BY tonerquebec.com, AND ANY SUCH DOCUMENT SHALL BE WHOLLY INAPPLICABLE TO ANY SALE MADE HEREUNDER AND SHALL NOT BE BINDING IN ANY WAY ON tonerquebec.com. This agreement shall be binding upon the heirs, successors and assigns of the parties hereto. If any provision of this agreement shall be held to be invalid or unenforceable, the remainder of this agreement shall remain in full force and effect.
18. Severability of Sections
If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Here is some information on the measures of security and confidentiality that we can expect on navigating on the site Tonerquebec.com., When transmitting personal information to make purchases.
Your personal information such as your name, address, email, phone etc. are registered on our site and we allow to process your orders. This information can’t be accessed by other users, and only authorized personnel can access them. This information is also transmitted to our partner Moneris, which treat your payment when you trade by credit card. We do not store any credit card number sent by internet. When you submit your credit card number, you do from a secure site and a secure link. Indeed, the server uses a SSL encryption (Secure Socket Layers) to encode personal information transmitted over the Internet, with a 128-bit key. That is to say that without the right key, a criminal could not decipher your data. Your browser (Internet Explorer) warns you when you open a protected site; in addition, a padlock appears at the bottom of the browser. The website link is preceded by “https” instead of “http”. Our website does not use “cookie” only sessions that are created when you enter your user name and password. Close the browser to end the session, change website in the link bar is not enough. We do our best to protect your information, however, make sure you close your session and to clear the memory of your browser. Thank you for trusting tonerquebec.com. For more information, doubts or comments, please contact us by email at firstname.lastname@example.org or call 514-497-4540.
Toner Quebec offers a full refund for all regularly priced products purchased online, provided they are returned in their original condition . TonerQuebec will refund shipping charges for the return of products. If an item is returned for a refund and that you was originally sent without delivery charges, the company may deduct the cost of regular delivery of the COD amount, unless it is responsible for the reason for the return.
All our generic cartridges are guaranteed if defect after a use less than 10% of the content. Original cartridges are guaranteed with the manufacturer only. The packaging as well as a print showing the problem is required to Exchange.
To request a refund or exchange, you must send an email to email@example.com or call 514-497-4540 to obtain a return authorization and explain the reasons for your request and providing a phone number day and evening if TonerQuebec must contact you. The company will give you a Return Authorization Number (NAR), which must be indicated on the original invoice you received. The invoice must accompany the article or returned items.
You can return your purchases by mail or delivery service to:
190 Boul Labelle, Local 3A
J7E 2X5 Canada
Until the company receives the returned items, you are responsible for loss. Where appropriate, your payment will be refunded within thirty (30) days of receipt of returned items. If the item is returned without being accompanied by all the necessary documents, this may result in delays in processing your order and your refund. If you need assistance or have questions regarding a return, please contact firstname.lastname@example.org or by phone at 514-497-4540
FREE SHIPPING On All Orders over $99!
This shipping option is applicable for all orders within Quebec and Ontario.
LOW COST SHIPPING On All Orders under $99!
Orders under $99 ship for only $10. This shipping option is applicable for all orders in Quebec and Ontario.
Processing and Delivery Time
Processing time can take up to 24-48 hours. Once processed the delivery time can take anywhere from 1-2 business days depending on where you are located in Canada. (Please note our warehouse is only open from Monday to Friday 10AM to 6PM & Saturday 10AM to 1PM.) Orders placed over the weekends will only be processed on Monday.
*Orders placed over the Holidays and special Promotional Events can extend the processing and shipping time.
Our main warehouse is located in Sainte-Thérèse on north shore of Montréal, Québec. There are fixed shipping costs for provinces located outside of Quebec:
The billing and shipping information must be the same for all orders. If there is any issue with orders placed, an agent will contact you to resolve it.
Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in your order’s arrival. Please allow 15 business days for packages to be delivered before the Post Office considers it a lost package.
Toner Quebec is not responsible for any parcel returned to us due to a typing error in the shipping address, unless the order was placed by one of our agent.
If you placed an order and made a mistake, a charge of $10 will be applied to reship you the order.